Rose P.'s review of eSalon.com, LLC

eSalon.com, LLC

Preferred Members
5.0 star rating 0 miles
My Garage Door Repairman - Plano, TX
5.0 star rating 0 miles
4.8 star rating 0 miles
Testing Testing
5.0 star rating 0 miles
         
Customer Reviews & Ratings
Complaint Posted 7/29/2016
. 1
. 0
Tremendous hair loss and hard to rinse
I followed the instructions closely and applied so much of the remaining color, and then I used the shampoo and conditioner provided for after coloring. My hair felt like plastic, like it had a coating of glue or wax on it. I spent 30 minutes or so under the shower trying to rinse it off, the color just would not rinse. I almost told my husband to call 911. 1 month after the coloring, I lost a lot of hair overall. The amount of my hair decreased by 1/3rd and I already have thin hair. I am very scared and I will not be using this color again.
 
 
Business's response - by Monica H.on 8/2/2016
Hi Rose - We sincerely apologize that your hair felt like plastic after your color application. We’re also sorry to hear that you experienced hair loss after using our hair color, as this is a very unusual reaction. We’ve reached out to you via private message to discuss how we can best assist you.
 
Was this review helpful? (4)
Send Message to Reviewer
Report abuse
How To edit your review
 
Additional Business Information
Hours   Customer Service is open Mon-Fri, 8am-6pm PST. Phone   (866) 550-2424 Address   1910 E. Maple Avenue
El Segundo, CA 90245
Website   http://www.esalon.com Email   help@esalon.com
Contact   Brenna Welch, Director Customer Service Other  
 
 
 
© Copyright 2017 TrustLink All Rights Reserved.